To contact us, please feel free to email us to:

Our team aims to respond to you within less than 15 minutes if we receive your query between 9 AM and 5 PM Monday to Friday, or within 24 hours if we receive it during the weekend.

Please note that we use an encrypted system to communicate sensitive medical information and any confidential data relating to your genomic testing. Our system uses banking grade secure sockets layer (SSL) connection and encryption capability.

We are fully compliant with the Information Commissioner’s Office (ICO) regulations in the UK and the General Data Protection Regulations (GDPR) in the EU.

Note: please add this email ( to your email address book to make sure that you will receive our emails to your email inbox and not to your email spam junk folder.


You are welcome to call our friendly reception team at Harley Street in London between 9 AM and 8 PM Monday to Friday and 9 AM to 5 PM on Saturdays at the following number:

020 7467 8543

Our reception staff will take some basic details from you and pass them to our practice manager, who will call you as soon as possible (usually within 24 hours).


You are welcome to write to us at the following address of our Harley Street clinic:

Genomic Medicine UK
8 Harley Street

We aim to write back to you within five working days from the date of receiving your post.


Although fax communication is a little outdated, you are welcome to send a fax to our Harley Street reception team at the following number:

020 7467 8312

To guarantee that your fax will reach us without any delay, please ensure that you address it to the following address:

Practice Manager
Genomic Medicine UK
8 Harley Street

We kindly ask that you do not include any sensitive medical information in your fax communication as we cannot guarantee the observance of our confidentiality principle in the process of carrying your fax message from our reception desk to our practice manager.